Frequently Asked Questions
Below are some of the common questions we receive.
If you are still unsure of anything or need further clarification please don’t hesitate to ask.
The Rental Agreement
How soon can you get a bed to me?
We will do everything to deliver a bed to your home as soon as you need it.
We may be able to deliver a bed on the day you contact us or the following day.
How can I order a bed?
Please give us a call on 07523 749 889 and we can discuss your requirements.
If you would like to proceed, we will send you through a weblink to reserve and pay for your bed rental, using a credit card.
Once the order is received we will guarantee the delivery and assembly of the bed at a time of your convenience.
Do I have to assemble the equipment?
No, all our equipment is delivered and assembled by our trained servicemen.
We will deliver a bed to a room of your choice in your home. We will assemble the bed in 20 minutes, then show you how to operate the bed properly and safely.
How do recurring payments work? How do I end my rental?
The renter agrees to give Home Care Hire 7 days notice of their rental termination date.
The rental termination date can be at any time 28 days after the initial order.
The renter will not be charged any rental after the rental termination date.
Payment is taken every subsequent 4 weeks after the initial order.
Any monies already paid in advance by the renter for days after the rental termination date will be returned to the renter’s payment card.
Hospital Beds
What is a hospital bed?
A hospital bed is designed for health care settings and those in need of some form of care.
The bed has special features both for comfort and for the convenience of your care provider.
Our hospital beds are fully electric profiling beds which allow the height, the head, and the feet to be adjusted by a remote handset positioned on the side of the bed.
Other names used for a hospital bed are a ‘low low bed’, a ‘profiling bed’, ‘community bed’ or a ‘medical bed’.
Is it possible to rent a hospital bed?
Yes, at Home Home Care Hire our business is rental and installation of hospital beds and hospital mattresses for use at home.
Why get a hospital bed?
Hospital beds are a great solution for anyone with restricted mobility and who would like to stay in their own home.
A hospital bed provides more comfort for anyone recovering from an operation or injury compared to a standard bed, the bed can be adjusted to help sleep and aid recovery.
When to get a hospital bed?
Most of our customers require a hospital bed to provide care and respite to a family member coming out of hospital.
They also could be recovering from an operation or injury and need the comfort of a hospital bed for their period of recovery.
Why rent a hospital bed?
Hospital beds are very expensive to purchase especially when they may only be required for a short period.
Renting a hospital bed is a cost-effective solution to enjoy the benefits of high quality medical equipment in your home.
Will a hospital bed fit through my doorway?
Yes it should, the bed comes in 4 pieces which allows us to deliver and install even in a small room/house.
Please provide us with any information on access limitations and we will do our best to accommodate you.
Can a hospital bed go upstairs?
Yes, we can install a hospital bed in most rooms in your home.
Size of bed
7.25 x 3.25 feet is ample to fit it
Exact technical specifications and sizes are on this page – halfway down
Our Mattresses
What are the benefits of an air mattress?
We rent an air mattress to customers who may have or who are at a higher risk of developing pressure/bed sores.
he alternating pockets of air in the air mattress remove contact between the surface of the skin and the mattress thus reducing the risk of developing a bed sore.
Your GP or PHS will provide advice on whether you require a standard mattress or a pressure/air relieving mattress.
Are hospital mattresses waterproof?
Yes, our hospital mattresses are waterproof.
The mattress has a zip on 3 sides to allow for inspection and makes laundering easier.
Our Delivery
If I call next week, how soon can you deliver a bed?
Not ready to order immediately but are expecting discharge reasonably soon and want an option.
Generally next working day (gives a good impression), sometime we can even do same day but best to let us know in advance.
Do you deliver to my area?
The postcode we deliver to can be found in the following map
https://homecarehire.co.uk/prices#mapjuly23
Please note there is a table with delivery postcodes on the desktop site but not the mobile version.
Will it fit through the door?
Flat, and we will assemble where you would like us to.
Size of bed
7.25 x 3.25 feet is ample to fit it
Exact technical specifications and sizes are on this page – halfway down
Our Rentals
Do I have to take it for 4 weeks?
We can take the bed away sooner but the initial payment is nonrefundable.
What happens after 4 weeks?
28 days after delivery, we will renew payment for a further 28 days (280GBP)
If you only keep the bed for an additional 2 weeks, we will refund for 2 week (eg 140GBP)
How can I book?
We can take an order over the phone or we can send you a weblink to reserve.
Do I need to pay VAT?
If a customer has a chronic illness (an illness that is not going to be cured) or a disability, they do not need to pay VAT on the transaction.
We require the customer to fill out a VAT exemption form to claim a VAT exemption.
VAT in the UK is applied at 20%
Our Equipment
What does an air mattress do?
The dynamic pockets of air in an air mattress remove contact between the skin’s surface and the air mattress’s service, thus preventing bed sores.
Does my mum need an air mattress?
- Are they currently on air mattress?
- Is there a history of bed sores?
- Is the person using the beds movement severely limited? E.g., palliative care, where they are not getting up.
If the answer to any of the above is yes, an air mattress may be a good idea.
An air mattress is an additional 160GBP per 28 days.
Do you have grab bars? Do you have overbed tables?
Yes we can provide these complementary.
How is bed sterilised?
Bed Frame is cleaned with anti bacterial wipes.
The mattress has a removable plastic cover that is machine washed.
Do you provide bedding?
No, we do not provide bedding.
How do I lower the bed rails?
Our engineer will demonstrate this function on delivery. The following can be used as a reference also.
Take the handle on bed rail with your inside hand. With the outside hand there is a button on top corner inside of headboard. Press the button and lift the handle slightly. Now with the other hand, lower bed rail gently. Repeat on the other side.