Frequently Asked Questions

Below are some of the common questions we receive.

If you are still unsure of anything or need further clarification please don’t hesitate to ask.

The Rental Agreement

We will do everything to deliver a bed to your home as soon as you need it.

We may be able to deliver a bed on the day you contact us or the following day.

Please give us a call on 07523 749 889 and we can discuss your requirements.

If you would like to proceed, we will send you through a weblink to reserve and pay for your bed rental, using a credit card.

Once the order is received we will guarantee the delivery and assembly of the bed at a time of your convenience.

No, all our equipment is delivered and assembled by our trained servicemen.

We will deliver a bed to a room of your choice in your home. We will assemble the bed in 20 minutes, then show you how to operate the bed properly and safely.

For more details on our rental terms and conditions please see this page.

Our prices can be found on this page.

The renter agrees to give Home Care Hire 7 days notice of their rental termination date.

The rental termination date can be at any time 28 days after the initial order.

The renter will not be charged any rental after the rental termination date.

Payment is taken every subsequent 4 weeks after the initial order.

Any monies already paid in advance by the renter for days after the rental termination date will be returned to the renter’s payment card.

Hospital Beds

A hospital bed is designed for health care settings and those in need of some form of care.

The bed has special features both for comfort and for the convenience of your care provider.

Our hospital beds are fully electric profiling beds which allow the height, the head, and the feet to be adjusted by a remote handset positioned on the side of the bed.

Other names used for a hospital bed are a ‘low low bed’, a ‘profiling bed’, ‘community bed’ or a ‘medical bed’.

Yes, at Home Home Care Hire our business is rental and installation of hospital beds and hospital mattresses for use at home.

Hospital beds are a great solution for anyone with restricted mobility and who would like to stay in their own home.

A hospital bed provides more comfort for anyone recovering from an operation or injury compared to a standard bed, the bed can be adjusted to help sleep and aid recovery.

Most of our customers require a hospital bed to provide care and respite to a family member coming out of hospital.

They also could be recovering from an operation or injury and need the comfort of a hospital bed for their period of recovery.

Hospital beds are very expensive to purchase especially when they may only be required for a short period.

Renting a hospital bed is a cost-effective solution to enjoy the benefits of high quality medical equipment in your home.

Yes it should, the bed comes in 4 pieces which allows us to deliver and install even in a small room/house.

Please provide us with any information on access limitations and we will do our best to accommodate you.

Yes, we can install a hospital bed in most rooms in your home.

Size of bed
7.25 x 3.25 feet is ample to fit it
Exact technical specifications and sizes are on this page – halfway down

Our Mattresses

We rent an air mattress to customers who may have or who are at a higher risk of developing pressure/bed sores.

he alternating  pockets of air in the air mattress remove contact between the surface of the skin and the mattress thus reducing the risk of developing a bed sore.

Your GP or PHS will provide advice on whether you require a standard mattress or a pressure/air relieving mattress.

Yes, our hospital mattresses are waterproof.

The mattress has a zip on 3 sides to allow for inspection and makes laundering easier.

Our Delivery

Not ready to order immediately but are expecting discharge reasonably soon and want an option.

Generally next working day (gives a good impression), sometime we can even do same day but best to let us know in advance.

The postcode we deliver to can be found in the following map

https://homecarehire.co.uk/prices#mapjuly23

Please note there is a table with delivery postcodes on the desktop site but not the mobile version.

Flat, and we will assemble where you would like us to.

Size of bed
7.25 x 3.25 feet is ample to fit it
Exact technical specifications and sizes are on this page – halfway down

Our Rentals

We can take the bed away sooner but the initial payment is nonrefundable.

28 days after delivery, we will renew payment for a further 28 days (280GBP)
If you only keep the bed for an additional 2 weeks, we will refund for 2 week (eg 140GBP)

We can take an order over the phone or we can send you a weblink to reserve.

If a customer has a chronic illness (an illness that is not going to be cured) or a disability, they do not need to pay VAT on the transaction.

We require the customer to fill out a VAT exemption form to claim a VAT exemption.

VAT in the UK is applied at 20%

Our Equipment

The dynamic pockets of air in an air mattress remove contact between the skin’s surface and the air mattress’s service, thus preventing bed sores.

  1. Are they currently on air mattress?
  2. Is there a history of bed sores?
  3. Is the person using the beds movement severely limited? E.g., palliative care, where they are not getting up.

If the answer to any of the above is yes, an air mattress may be a good idea.
An air mattress is an additional 160GBP per 28 days.

Yes we can provide these complementary.

Just under 7.25 x 3.25 feet – Full Specifications here.

Bed Frame is cleaned with anti bacterial wipes.
The mattress has a removable plastic cover that is machine washed.

No, we do not provide bedding.

Multiple photos in a carousel under ‘Our Electric beds’.

Our engineer will demonstrate this function on delivery. The following can be used as a reference also.

Take the handle on bed rail with your inside hand. With the outside hand there is a button on top corner inside of headboard. Press the button and lift the handle slightly. Now with the other hand, lower bed rail gently. Repeat on the other side.