Sales & Operations Assistant

We’re a fast‑growing medical equipment provider (60% YoY growth) looking for a driven, organised Sales & Operations Assistant to work 1:1 with the MD. Full training provided, strong progression, and a role where your contribution genuinely matters.

This is an office‑based role for someone who wants responsibility, progression, and the chance to make a real impact in a growing, purpose‑driven company. There is scope for this to progress into a business development manager role for a person who can display the capacity to grasp product and industry knowledge.

Home Care Hire is a specialist provider of best‑in‑class medical equipment, supporting families and healthcare professionals across Oxfordshire. The difference our products make is immediate and meaningful, and we take pride in delivering a service that is warm, efficient and dependable. We use cutting‑edge technology to ensure fast, safe delivery and installation, and we’re building a team that matches that standard.

Customer Communication

• Answer inbound calls with warmth and clarity
• Guide customers through our products and services
• Take orders and payments over the phone

Order Processing & Administration

• Record all actions accurately in Syrinx
• Raise cases for product faults (no troubleshooting required)
• Direct collection requests to email and process them correctly
• Maintain accurate customer records and follow established workflows
• Keep the office running smoothly with proactive, organised administration

Quality & Feedback

• Manage and respond to Trustpilot reviews
• Ensure every customer interaction reflects our values of care, clarity and reliability
• Take pride in delivering consistently high‑quality service

Syrinx is our central operations platform. It is used to:

• Open files for customer queries
• Manage stock levels across multiple locations
• Take orders and payments
• Issue paperwork for new customers
• Schedule engineer jobs
• Track service timelines
• Keep installation records
• Process customer collection requests

• 3+ years office‑based customer service experience with a busy phone line
• Strong IT skills and confidence with business software
• Excellent spoken communication and warm, professional manner
• Reliable, punctual and organised
• Able to work calmly and clearly with customers
• Comfortable working full‑time in the office

Location: Quad Summertown, Oxford

Hours: Monday–Friday, 9am–5pm (30‑minute break). Optional Saturday work available but not required.

Salary: £30,000–£35,000 (including retention bonus and performance‑based elements)

Holidays: 26 days plus all bank holidays

Contract: Temporary to permanent

Applications should be sent by email to info@homecarehire.co.uk

Please include:

• Your CV (attached as a PDF or Word document)

• A short note explaining why you feel you’re a good fit for the role

In the subject line, please write: Job Application – [Your Name]