How it works

How quickly can you deliver the bed or recliner chair? Can I select a preferred delivery date?

Enter your postcode and you’ll instantly see whether we can guarantee next day delivery. If your area is eligible, you can book your delivery date at checkout and we’ll confirm immediately.

Why does my postcode return ‘Estimated Delivery’ rather than ‘Guaranteed Delivery’?

It is likely we can deliver on the Estimated Delivery, but we would ask that you contact the office to confirm the date.

What happens after I book — will someone contact me?

Yes. After checkout you receive a confirmation email, and on the day of delivery our engineer calls you one hour before arrival. They deliver, install the bed, complete safety checks, and show you how everything works.

How do I add a grab bar, overbed table or recliner chair when booking a hospital bed?

You can add a grab bar or overbed table on the checkout page. You will see the option to add these items below the fields you enter your delivery address and contact details.

Can I upgrade the mattress or remove VAT?

Yes. If your postcode qualifies for instant booking, you’ll see options to upgrade to an air mattress and to complete a VAT exemption form before checkout. Any VAT savings are applied instantly.

What if I need to change the delivery date after booking?

No problem. Just reply to your confirmation email or call us and we’ll adjust your delivery date. There’s no fee for changing the date as long as the bed hasn’t been dispatched.

Is payment secure and what methods do you accept?

All payments are processed through our secure checkout. We accept all major debit/credit cards, Apple Pay, Google Pay, and business cards. Your booking is confirmed the moment payment is completed.