FAQs

Do I have to take the equipment for 4 weeks?
You may return the equipment earlier, but the initial 28‑day payment is non‑refundable.

What happens after 4 weeks?
If we have not received a call to collect the bed, the rental renews for another 28 days. If the equipment is kept for an additional 1 week we would refund 3 weeks — it is on a weekly rolling basis.

I would like my bed collected — how do I arrange this?
Please email info@homecarehire.co.uk stating the postcode where the bed is currently located.

What happens after the first 4 weeks of Oxford Up rental?
If we have not been contacted to collect the equipment, the rental renews for another 28 days. If the equipment is kept for only 1 additional week, we refund the remaining 3 weeks.

What happens after the first 4 weeks of the Journey rental?
If we have not been contacted to collect the equipment, the rental renews for another 28 days. If the equipment is kept for only 1 additional week, we refund the remaining 3 weeks.

What happens after the first 4 weeks of Advance Hoist rental?
If we have not been contacted to collect the equipment, the rental renews for another 28 days. If the equipment is kept for only 1 additional week, we refund the remaining 3 weeks.

What happens after the first 4 weeks of recliner rental?
If we have not been contacted to collect the equipment, the rental renews for another 28 days. If the equipment is kept for only 1 additional week, we refund the remaining 3 weeks.

What happens if there is a problem with the equipment?
Problems are rare because we only supply high‑quality, reliable equipment. Most issues can be fixed quickly over the phone, as they are usually related to settings or setup. If there is still a fault, we will send an engineer to your property — normally within 24 hours — and all support is included in your rental.

How do you handle faults or breakdowns?
We can usually resolve issues remotely in a few minutes. If the equipment does need attention, we will arrange an engineer visit as soon as possible, typically within 24 hours. Repairs and support are fully included in your rental.

How reliable is the equipment you provide?
We carefully select equipment from trusted medical manufacturers, and our engineers maintain everything to a high standard. Faults are very rare, but if anything does go wrong, we will troubleshoot with you straight away and arrange an engineer visit if needed.

How can I book?
You can book online using our secure link or by phone. We can also take payment over the phone.

The payment link isn’t working — what should I do?
This usually happens when the bank cannot verify the transaction. If you call 0203 6334491, we can take payment over the phone or arrange to call you back.

Where are you based?
Our headquarters are in London, and we also have depots in Oxford and Manchester.

What are your office hours? 

Mon–Fri: 8am to 6pm

Saturday: 9am to 1pm

Outside office hours: For technical issues or urgent deliveries, please leave a voicemail with your postcode.

Can I come and view the equipment at your premises?
Sorry, we don’t currently offer viewings at our premises.

How do I check if you can deliver a hospital bed to my postcode?
Enter your postcode on our Hospital Bed Rental Package page: https://homecarehire.co.uk/product/hospital-bed-rental-package/. You’ll instantly see whether we can deliver to your area and the earliest available delivery date.

How quickly can you deliver a hospital bed?
If you enter your postcode on the Hospital Bed Rental Package page: https://homecarehire.co.uk/product/hospital-bed-rental-package/, you’ll see the earliest guaranteed delivery date. Many areas can receive delivery as soon as the next business day.

What does it mean when the page shows a guaranteed delivery date?
It means we have confirmed availability for your postcode and you can reserve that delivery date online immediately.

The page says “Estimated delivery” — what does that mean?
It means we cover your area, but we need to confirm availability manually. Please email info@homecarehire.co.uk or call 0203 633 4491 and we’ll check the earliest possible delivery date.

The page says you don’t cover my area — what should I do?
Our apologies. This means we don’t currently deliver hospital beds to your postcode but we endeavour to do so in the future.

How soon can you deliver a bed?
Generally, we can deliver next business day, but if you require a bed today please provide a postcode and we can check availability.

My mum is being discharged today — can you deliver?
Please provide a postcode and we can check availability for same‑day delivery.

What time will the delivery be?
Delivery is between 8am and 5pm. We will call when we are approximately one hour away.

If I call next week how soon can you deliver?
Generally next working day depending on availability. Sometimes same‑day is possible if arranged in advance.

Do you deliver to my area?
You can check all areas we cover here: https://homecarehire.co.uk/areas-we-serve/

Will the bed fit through the door?
Yes. The bed is delivered flat and assembled in the room of your choice. It fits through standard doorways.

Do you deliver to the Isle of Wight?
No.

Can I collect or return the equipment myself?
No. For safety reasons, all equipment must be delivered, installed, and collected by our engineers.

How long does it take to install a bed? 

Installation generally takes between 30 minutes and 1 hour.

Why is the call‑out charge £200 when delivery and collection are £110 per trip? 

The rental income from the first 4 weeks subsidises the cost of delivery and collection, as the £110 fee does not cover the full cost. A call‑out is a separate, unscheduled visit and is not subsidised by rental income.

Do you sell Oxford Ups?
Yes. Customers must rent first, then can purchase for £895. This includes a 1‑year guarantee with repair or replacement if needed.

Do you sell the Oxford Journey?
Yes. Customers must rent first, then we can sell it at a fair market price.

Do you sell the Oxford Advance Hoist?
Yes. Customers must rent first, then we can sell it at a fair market price.

Do you sell recliner chairs?
Yes. Customers must rent first, then can purchase for £1,595. This includes a 1‑year guarantee with repair or replacement if needed.

How do I check if you can deliver a hospital bed to my postcode?
Enter your postcode on our Hospital Bed Rental Package page: https://homecarehire.co.uk/product/hospital-bed-rental-package/. You’ll instantly see whether we can deliver to your area and the earliest available delivery date.

How quickly can you deliver a hospital bed?
If you enter your postcode on the Hospital Bed Rental Package page: https://homecarehire.co.uk/product/hospital-bed-rental-package/, you’ll see the earliest guaranteed delivery date. Many areas can receive delivery as soon as the next business day.

What does it mean when the page shows a guaranteed delivery date?
It means we have confirmed availability for your postcode and you can reserve that delivery date online immediately.

The page says “Estimated delivery” — what does that mean?
It means we cover your area, but we need to confirm availability manually. Please email info@homecarehire.co.uk or call 0203 633 4491 and we’ll check the earliest possible delivery date.

The page says you don’t cover my area — what should I do?
Our apologies. This means we don’t currently deliver hospital beds to your postcode but we endeavour to do so in the future.

Can I check delivery for other equipment the same way?
The postcode checker is only for hospital beds. For chairs, hoists, or other equipment, please check our Areas We Serve page or contact us.

Do you deliver recliner chairs, hoists or stand aids to my area?
For chairs, hoists and other equipment, please check our Areas We Serve page: https://homecarehire.co.uk/areas-we-serve/. This page shows our full coverage map.

Can I choose my delivery date online?
Yes. Once your postcode is confirmed, you can select your preferred delivery date during checkout.

What happens after I reserve a delivery date online?
You’ll receive a confirmation email immediately. On the day of delivery, our engineer will call you one hour before arrival.

Can I change my delivery date after booking?
Yes. Just reply to your confirmation email or call us. There is no fee to change the date as long as the bed has not been dispatched.

Can I upgrade to an air mattress when booking online?
Yes. Once your postcode is confirmed, you’ll see an option to upgrade to an air mattress before checkout.

Can I claim VAT exemption when booking online?
Yes. You can complete the VAT exemption form directly on the product page and the VAT will be removed automatically.

Is payment secure when booking online?
Yes. All payments are processed through our secure checkout. We accept all major debit/credit cards, Apple Pay, and Google Pay.

What if the payment doesn’t go through?
This usually happens when the bank cannot verify the transaction. Please call 0203 633 4491 and we can take payment over the phone.

Can I book same‑day delivery online?
Online booking supports next‑day delivery. For same‑day delivery, please contact us with your postcode and we will check availability.

Why can some postcodes book online and others cannot?
Online booking is available in areas where we have guaranteed stock and engineer availability. If we cover your area, we can likely book next business day but we would need to check.

Do I need to create an account to book online?
No. You can complete the entire booking as a guest.

Can I book on behalf of someone else?
Yes. Just enter the delivery address and contact details of the person receiving the equipment.

What if I need help while booking online?
You can call us on 0203 633 4491 and we can guide you through the steps or complete the booking for you.

Is online booking available 24/7?
Yes. You can check your postcode and reserve your delivery date at any time.

I’m not sure which product I need — can you help?
Yes. If you’re looking for a hospital bed, please use the postcode checker on the Hospital Bed Rental Package page. For chairs, hoists or other equipment, please check our Areas We Serve page or contact us for guidance.

Can I book a Saturday delivery online?
If you cannot book Saturday delivery online, please email info@homecarehire.co.uk or call 0203 633 4491 and we will check availability for your postcode.

 

How big is the bed in your hospital bed rental package?
The bed is just under 224cm long and 102cm wide. Full specifications are available here:
https://homecarehire.co.uk/product/hospital-bed-rental-package/

How is the bed sterilised?
The bed frame is cleaned with antibacterial wipes. The mattress has a removable waterproof cover that is machine washed after each rental.

Do you provide bedding?
No, we do not provide bedding. A standard single fitted sheet fits the mattress.

Do you have photos of the bed?
Yes, photos are available here:
https://homecarehire.co.uk/product/hospital-bed-rental-package/

Is the bed long enough for someone who is 6ft 4?
The mattress is 200cm long (6ft 6). We may also have an extension kit adding an extra 15cm.

What is a hospital bed?
A hospital bed is a fully electric profiling bed designed for comfort, safety, and assisted care. The height, head, and feet can be adjusted using a remote handset. Other names include profiling bed, community bed, low bed, or medical bed.

Why get a hospital bed?
A hospital bed provides comfort, support, and easier care for anyone with reduced mobility, recovering from surgery, or returning home from hospital. It allows safe positioning, easier transfers, and improved rest.

When should I get a hospital bed?
Most customers need a hospital bed when a family member is being discharged from hospital, recovering from surgery, or requires additional comfort and support at home.

Can I rent a hospital bed?
Yes. We specialise in the rental, delivery, and installation of hospital beds and mattresses for home use.

What is the height range of the hospital bed?

The hospital bed in our rental package can be adjusted from 40cm to 80cm from the floor (55cm to 95cm including the mattress). We can also provide a low bed that goes as low as 21cm without the mattress.

How big is the mattress in your hospital bed package?
The mattress is 200cm x 90cm x 15cm. Full specifications are available here:
https://homecarehire.co.uk/product/hospital-bed-rental-package/

Does my mum need an air mattress?
If the user has limited mobility, a history of bed sores, or is already on an air mattress, an air mattress may be advisable. It is an additional £160 per 28 days.

What does an air mattress do?
The dynamic air pockets reduce pressure by alternating support, helping prevent pressure sores.

What is the dynamic setting on an air mattress?
The dynamic mode alternates air flow through the mattress to relieve pressure.

What is the Repose Lynton Riser Recliner Chair?
It is a medical‑grade riser recliner designed for pressure care, comfort, and safe assisted standing.

What are the seat dimensions of the recliner chair?
Seat height: 19”. Seat depth: 18 or 20 inches (our engineer can install either, and you can try both while they are there).
Seat width: 19 or 21 inches (you can try both options during installation).
Maximum user weight: 127kg.

What makes your riser recliner different from a standard one you’d buy in a furniture shop?
Ours is a medical‑grade chair designed for pressure care. It has adjustable cushions, 4‑way stretch fabric to reduce friction, dual motors for independent movement, and a tilt‑in‑space mechanism for comfort and posture support.

Do you have photos of the recliner chair?
Yes, photos and full specifications are available here:
https://homecarehire.co.uk/hire-a-repose-lynton-riser-recliner-chair/

Can you help me choose the right chair size?
Yes. This page explains how to measure seat height, depth, and width:
https://homecarehire.co.uk/hire-a-repose-lynton-riser-recliner-chair/

What is the Oxford Up / Sara Stedy?
The Oxford Up is a stand‑assist device used for short transfers. It has the same functionality as the Sara Stedy and is manufactured by Oxford Healthcare in the UK.

Is the Oxford Up the same as a Sara Stedy?
The Oxford Up has identical functionality to the Sara Stedy. It is simply manufactured by Oxford Healthcare rather than Arjo.

Can the Oxford Up fold for transport?
Yes. The Oxford Up folds to make it easier to move between rooms and through doorways. It can pass through doors no narrower than 585mm (legs closed).

Do you provide training on how to use the Oxford Up?
We explain how the equipment works mechanically, but we do not provide training on how it should be used in care settings.

Where can I find safety information for the Oxford Up?
Safety guidance is available here:
https://homecarehire.co.uk/safety-and-handling-safety-precautions/

What is the Oxford Journey Stand Aid?
The Oxford Journey is a compact, folding stand‑assist device used for safe patient transfers.

Does the Oxford Journey come with a sling?
Yes. An appropriate sling is included in the rental price.

Can the Oxford Journey fold for transport?
Yes. The Journey folds to make it easier to move and store. It can pass through doors no narrower than 585mm (legs closed).

Is the Oxford Journey suitable for home use?
Yes, provided carers are trained to use stand aids safely.

Does the Sara Stedy, Stand Aid or Hoist move easily on carpet? Yes. The double‑castors allow it to be moved relatively easily on carpet using the push handle.

What is the Oxford Advance Hoist?
The Oxford Advance is a mobile hoist designed for safe lifting and transfers using an appropriate sling.

Does the Oxford Advance come with a sling?
Yes. An appropriate sling is included in the rental price.

Can the Oxford Advance fold for transport?
Yes. The Advance folds to make it easier to move and store.

Is the Oxford Advance suitable for home use?
Yes, provided carers are trained to use hoists safely.

Does the Sara Stedy, Stand Aid or Hoist move easily on carpet? Yes. The double‑castors allow it to be moved relatively easily on carpet using the push handle.

Do you have grab bars or overbed tables?
If available in the warehouse we can provide them. If not, we can dropship one item or provide a link to purchase.

Do you have grab bars?
If we have them in the warehouse, we can provide one. If not, we can dropship one item or provide a link to purchase.

Do you have overbed tables?
If we have one available, we can provide it. If not, we can dropship one item or provide a link to purchase.

Do you provide bedding?
No, we do not provide bedding. A standard single fitted sheet fits the mattress.

My mum needs something to pull herself up.
It sounds like you are referring to a grab bar. If we have one available, we can provide it. If not, we can recommend a suitable option costing around £50.

Can I order a bed, mattress, grab bar, table, wheelchair or hoist?
We can provide a grab bar or table if in stock, or dropship if not. We rent wheelchairs for £10 per week (4‑week minimum). We also rent hoists. We do not supply commodes. More information is available here:
https://homecarehire.co.uk/patient-transfer-equipment/

What is the height range of the hospital bed? 

The hospital bed in our rental package can be adjusted from 40cm to 80cm from the floor (55cm to 95cm including the mattress). We can also provide a low bed that goes as low as 21cm without the mattress.